Terms of Service

Introduction

Welcome to Tenerezza Jewellery. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with these terms, you should not use our website.

Definitions

- "Tenerezza Jewellery" refers to the owner and operator of this website.

- "User", "You", and "Your" refer to the person accessing or using our website and services.

- "Products" refers to the jewellery items available for purchase on our website.

- "Services" refers to the services provided by Tenerezza Jewellery, including but not limited to the sale of jewellery products.

Use of the Website

1. Eligibility: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

2. Account Registration: You may be required to create an account to access certain features of the website. You are responsible for maintaining the confidentiality of your account information.

3. Accuracy of Information: You agree to provide accurate, current, and complete information during the registration process and update such information as necessary.

Orders and Payments

1. Order Acceptance: All orders placed through the website are subject to acceptance by Tenerezza Jewellery. We reserve the right to refuse or cancel any order at any time.

2. Pricing: All prices are listed in GBP and are subject to change without notice. Prices do not include shipping and handling fees, which will be added to your total order price.

3. Payment Methods: We accept various payment methods. By providing a payment method, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate.

Shipping and Delivery

1. Shipping Policy: We will ship the products to the address you provide during the order process. You are responsible for ensuring that the shipping address is accurate. All International packages are shipped DDU (Duties & Taxes Unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel.

2. Delivery Time: Delivery times are estimates and may vary. Tenerezza Jewellery is not responsible for any delays caused by the shipping carrier.

3. Risk of Loss: The risk of loss and title for products purchased from Tenerezza Jewellery pass to you upon our delivery to the carrier.

Returns and Refunds

1. Return Policy: We accept returns of certain products in accordance with our Return Policy. Please review our Return Policy for more information.

2. Refunds: Refunds will be processed in accordance with our Refund Policy. Please review our Refund Policy for more information.

Intellectual Property

1. Ownership: All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of Tenerezza Jewellery or its licensors and is protected by copyright, trademark, and other intellectual property laws.

2. Use of Content: You may not use, reproduce, modify, distribute, or display any content from the website without the prior written permission of Tenerezza Jewellery.

User Conduct

1.Prohibited Activities: You agree not to use the website for any unlawful purpose or in any way that could harm Tenerezza Jewellery or its users.

2. User-Generated Content: If you submit any content to the website, you grant Tenerezza Jewellery a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute such content.

Disclaimers and Limitation of Liability

1. No Warranties: The website and products are provided "as is" and "as available" without warranties of any kind, either express or implied.

2. Limitation of Liability: To the fullest extent permitted by law, Tenerezza Jewellery shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

Indemnification

You agree to indemnify, defend, and hold harmless Tenerezza Jewellery and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the website or your violation of these Terms of Service.

Governing Law

These Terms of Service and your use of the website shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles.

Changes to the Terms of Service

Tenerezza Jewellery reserves the right to modify these Terms of Service at any time. We will notify you of any changes by posting the new Terms of Service on the website. You are advised to review these Terms of Service periodically for any changes.

Contact Information

If you have any questions about these Terms of Service, please contact us at info@tenerezzajewellery.co.uk.

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By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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Effective Date: 19.06.2024