Shipping Policy

We aim to ship orders within 2-4 working days. Any orders received Friday will be shipped on Monday or Tuesday. (Holidays are not included and this period may vary during the sale and holiday periods.)

The delivery times stated above are average times. There may be delays in international deliveries due to customs procedures. This situation is beyond our control and responsibility.

It is your responsibility to follow up on shipped orders.

Tenerezza Jewellery cannot be held responsible for delays once an item has been dispatched.

Please contact the delivery company in any delay. Please note that in such cases, you can get the most accurate information from the delivery company.

INFORMATION FOR INTERNATIONAL CUSTOMERS

Customs clearance may delay the shipping process, this is totally out of our control, TENEREZZA JEWELLERY cannot be held responsible for these delays.

All International packages are shipped DDU (Duties & Taxes Unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel. We are unable to advise the amount of what these fees may be, if applicable at all. We recommend contacting your country`s custom office for an estimated charges & rates on packages comin from overseas.

Royal Mail is our domestic carrier who passes it onto other carriers for international orders.

By purchasing a product with Tenerezza Jewellery, you agree to all terms and conditions stated.